Return Policy

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange – we even pay for the return shipping. Free returns only apply to Singapore and Malaysia customers and are limited to one per customer. International customers pay a small return shipping fee of USD50.00 to return an item, simply follow the Return Procedures listed below:

1. Contact our Customer Service department at +65.88788788.
2. Advise the representative that you wish to return your order.
3. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
4. Take your order and the label to the nearest FedEx location and simply mail it back to us! If you need packaging materials, FedEx will assist you.
5. Your order should arrive in our office in two business days (excludes weekends and holidays). All refunds will be processed within two to four weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.

Improperly packaged items:

• Items sent to our office without a invoice number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.

Damaged and Used Items:

• Returned merchandise must be undamaged and in “new and unused condition.” Items showing obvious signs of wear or alteration by a jeweler other than SGDX will not be accepted.

Loose diamonds must be accompanied by the original laboratory grading report or a USD200 charge will be assessed to replace the certificate.

Special orders and Parcel orders cannot be returned.