We at SGDX are committed to offering high-quality loose diamonds at the lowest prices available. In fact, we are so confident in our prices that we offer a diamond price match guarantee program; if you find an advertised diamond of comparable size, shape, and quality, we will work to match the competitor's price.
Why don’t I see discounts on your loose diamonds?
Do you sell Lab Grown Diamonds?
Yes, We do supply single order or parcel order for lab grown diamonds at wholesale price. We don't list our inventory here and you can contact us at customer@sgdx.com for your requirement. Our customers include jewelry manufacturers and retailers.I don’t see SGDX providing ring settings like other jewelers online?
- As the sole intermediary between the mine and the wholesale market, SGDX primary business is trading physical diamonds with international Diamond Bourses. We are trading our diamonds fast in parcel deals and this is why we can offer you the best price compare to any other manufacturers or jewelers.
- Unfortunately we are not offering our customers option for online ring settings. We always recommended our customers to custom made their rings by experienced and trusted craftsman in their respective countries. Jewelry craftmanship is an art of patience. The quality of jewelry craftsmanship involved in creating the perfect masterpiece takes expertise, skill and meticulous work.
- Ordering your diamond ring online need to be caution as many craftmanship are found to be inferior quality. If you really need a professional custom made designer ring from us, please kindly contact SGDX at service@sgdx.com for your special order.
- For Singapore customers, SGDX will refer you directly to our recommended craftsmen base on your requirements. They will offer you good dealer price similar to other jewelers going to them. Why let the jewelry companies do another round of markup on workmanship fees when you can have all the cost saving solution from us. Moreover, you will receive better service going back to the same craftsman for alteration or repair anytime.
Are your shipments secure? What if my diamond gets lost during shipment?
- Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery. SGDX takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.
- You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
How long after I order will my item be shipped?
- To allow time for proper inspection by our gemologists, loose diamonds are shipped 1-7 working days after payment. All shipping is FedEx Priority. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule for your special order. Please note: Overnight Friday packages arrive on Monday.
- You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
I’d like to place an international order. Do I pay customs fees to SGDX or to Fedex?
- When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days.
- You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
Where do you ship diamonds?
- International shipping: We ship diamonds to many countries including the U.S, EU and Asia etc. We deliver to your home, business address or nearest Fedex location. On the day of shipment, we will email you shipping confirmation that includes order-tracking information.
- You will be kept informed of the transportation process at every step. You may also access shipping information by viewing your order tracking page at https://www.sgdx.com/order-tracking
I found a diamond in your website that I like. Is it available?
Yes. All diamonds on our website are available for purchase.
What types of payment do you accept?
- We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.
- Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 3.0% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders in excess of $10,000.
- Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, SGDX may request additional documentation (such as drivers license, photocopy of credit card, etc) on some transactions.